Returns and Exchanges

Eligibility for Returns and Exchanges:

• Items must be returned within 30 days of the purchase date.

• The items must be in their original condition, unworn, and unwashed, with all tags attached.

• Clearance and final sale items are not eligible for returns or exchanges.

• Gift cards are non-returnable and non-refundable.

Process for Returns:

• To initiate a return, contact our customer service team at [EMAIL@EMAIL.COM].

• Pack the item securely in its original packaging, if possible.

• Include your proof of purchase (receipt or order confirmation email) and the completed Return Form.

• Ship the item back to us using a trackable shipping method to ensure it reaches us safely. Please send returns to:

  ReJean Returns Department
  [Your Address]
  [City, State, Zip Code]
  [Country]

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Process for Exchanges:

• To exchange an item, please contact our customer service team at [EMAIL@EMAIL.COM] with your order number and details of the item you wish to exchange.

• We will guide you through the exchange process and provide instructions on how to return your original item.

• Once we receive the original item, we will ship the new item to you. Shipping fees may apply.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If approved, the refund will be processed to your original method of payment within 7-10 business days.

• Please note that shipping costs are non-refundable. If you receive a refund, the original shipping costs will be deducted from your refund.

• For items returned due to defect or error on our part, we will refund the full cost, including return shipping fees.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [EMAIL@EMAIL.COM] with your order number and a photo of the damaged item.

• We will provide instructions on how to proceed, and you will not be responsible for return shipping costs.

Late or Missing Refunds:

• If you haven’t received a refund within the expected time frame, first check your bank account again.

• Then, contact your credit card company, as it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at [EMAIL@EMAIL.COM].